Service Commitment
Service is not only a responsibility, but also a kind of emotional exchange, Dongjing
Intelligent CRM customer service system, the establishment and improvement of customer
files, more systematic and professional service mode to facilitate the provision of more
perfect all-round service for the customer, from the beginning of the purchase of the
product, you are our best friend, to enjoy Dongjing Intelligent product design
consulting, product consulting, delivery and installation, repair and maintenance,
complaint acceptance, and so on a series of services.
1. Service tenet: wholehearted care, just for your satisfaction;
2. Service concept: real "thoughtful" service;
Standard
Dongjing Intelligent has put forward higher standardized requirements for service
personnel, including operating procedures, charging standards, and management systems,
to ensure that it can provide customers with more assured services.
Efficiency
Dongjing Intelligence has a higher standard for customer demand response, 24-hour
consultation, 48-hour tracking, 100% timely rate of customer service request processing,
and high efficiency and quality in door-to-door service in order to reduce customer
service waiting time.
Responsible
Dongjing Intelligent to each user in the spirit of "service to the end" responsible
attitude, seriously listen to the customer's requirements or comments, do not shirk and
do not avoid.
value
Dongjing Intelligent believes that customers buy more than just Dongjing's dishwasher
products. More professional service consultation and smooth standardized service process
create a more value-added experience for customers over a longer period of time.
Earnest
Dongjing Intelligent's care always runs through all aspects of pre-sale, sale and
after-sale, so that customers can use it without worry.
